diff --git a/homeassistant/components/aussie_broadband/__init__.py b/homeassistant/components/aussie_broadband/__init__.py
index 45ae6f90e6d..af2969f6f7a 100644
--- a/homeassistant/components/aussie_broadband/__init__.py
+++ b/homeassistant/components/aussie_broadband/__init__.py
@@ -5,14 +5,15 @@ from datetime import timedelta
 import logging
 
 from aiohttp import ClientError
-from aussiebb.asyncio import AussieBB, AuthenticationException
+from aussiebb.asyncio import AussieBB
+from aussiebb.exceptions import AuthenticationException, UnrecognisedServiceType
 
 from homeassistant.config_entries import ConfigEntry
 from homeassistant.const import CONF_PASSWORD, CONF_USERNAME, Platform
 from homeassistant.core import HomeAssistant
 from homeassistant.exceptions import ConfigEntryAuthFailed, ConfigEntryNotReady
 from homeassistant.helpers.aiohttp_client import async_get_clientsession
-from homeassistant.helpers.update_coordinator import DataUpdateCoordinator
+from homeassistant.helpers.update_coordinator import DataUpdateCoordinator, UpdateFailed
 
 from .const import CONF_SERVICES, DEFAULT_UPDATE_INTERVAL, DOMAIN, SERVICE_ID
 
@@ -44,7 +45,12 @@ async def async_setup_entry(hass: HomeAssistant, entry: ConfigEntry) -> bool:
     # Create an appropriate refresh function
     def update_data_factory(service_id):
         async def async_update_data():
-            return await client.get_usage(service_id)
+            try:
+                return await client.get_usage(service_id)
+            except UnrecognisedServiceType as err:
+                raise UpdateFailed(
+                    f"Service {service_id} of type '{services[service_id]['type']}' was unrecognised"
+                ) from err
 
         return async_update_data
 
diff --git a/homeassistant/components/aussie_broadband/manifest.json b/homeassistant/components/aussie_broadband/manifest.json
index fcec645127f..5476371f755 100644
--- a/homeassistant/components/aussie_broadband/manifest.json
+++ b/homeassistant/components/aussie_broadband/manifest.json
@@ -4,12 +4,14 @@
   "config_flow": true,
   "documentation": "https://www.home-assistant.io/integrations/aussie_broadband",
   "requirements": [
-    "pyaussiebb==0.0.9"
+    "pyaussiebb==0.0.11"
   ],
   "codeowners": [
     "@nickw444",
     "@Bre77"
   ],
   "iot_class": "cloud_polling",
-  "loggers": ["aussiebb"]
+  "loggers": [
+    "aussiebb"
+  ]
 }
\ No newline at end of file
diff --git a/homeassistant/components/aussie_broadband/sensor.py b/homeassistant/components/aussie_broadband/sensor.py
index 2ce8aaca9c4..04c1cff97b5 100644
--- a/homeassistant/components/aussie_broadband/sensor.py
+++ b/homeassistant/components/aussie_broadband/sensor.py
@@ -143,7 +143,7 @@ class AussieBroadandSensorEntity(CoordinatorEntity, SensorEntity):
     def native_value(self):
         """Return the state of the sensor."""
         if self.entity_description.key == "internet":
-            return self.coordinator.data[self.entity_description.key]["kbytes"]
+            return self.coordinator.data[self.entity_description.key].get("kbytes")
         if self.entity_description.key in ("national", "mobile", "sms"):
-            return self.coordinator.data[self.entity_description.key]["calls"]
+            return self.coordinator.data[self.entity_description.key].get("calls")
         return self.coordinator.data[self.entity_description.key]
diff --git a/requirements_all.txt b/requirements_all.txt
index 4ed3c2ea7e0..8453c327c2f 100644
--- a/requirements_all.txt
+++ b/requirements_all.txt
@@ -1407,7 +1407,7 @@ pyatome==0.1.1
 pyatv==0.10.0
 
 # homeassistant.components.aussie_broadband
-pyaussiebb==0.0.9
+pyaussiebb==0.0.11
 
 # homeassistant.components.balboa
 pybalboa==0.13
diff --git a/requirements_test_all.txt b/requirements_test_all.txt
index 3b90ad19913..d1d53c75756 100644
--- a/requirements_test_all.txt
+++ b/requirements_test_all.txt
@@ -887,7 +887,7 @@ pyatmo==6.2.4
 pyatv==0.10.0
 
 # homeassistant.components.aussie_broadband
-pyaussiebb==0.0.9
+pyaussiebb==0.0.11
 
 # homeassistant.components.balboa
 pybalboa==0.13
diff --git a/tests/components/aussie_broadband/common.py b/tests/components/aussie_broadband/common.py
index abb4bce042d..abb99355ef3 100644
--- a/tests/components/aussie_broadband/common.py
+++ b/tests/components/aussie_broadband/common.py
@@ -5,7 +5,7 @@ from homeassistant.components.aussie_broadband.const import (
     CONF_SERVICES,
     DOMAIN as AUSSIE_BROADBAND_DOMAIN,
 )
-from homeassistant.const import CONF_PASSWORD, CONF_SCAN_INTERVAL, CONF_USERNAME
+from homeassistant.const import CONF_PASSWORD, CONF_USERNAME
 
 from tests.common import MockConfigEntry
 
@@ -22,6 +22,12 @@ FAKE_SERVICES = [
         "type": "PhoneMobile",
         "name": "Mobile",
     },
+    {
+        "service_id": "23456789",
+        "description": "Fake ABB VOIP Service",
+        "type": "VOIP",
+        "name": "VOIP",
+    },
 ]
 
 FAKE_DATA = {
@@ -30,12 +36,16 @@ FAKE_DATA = {
 }
 
 
-async def setup_platform(hass, platforms=[], side_effect=None, usage={}):
+async def setup_platform(
+    hass, platforms=[], side_effect=None, usage={}, usage_effect=None
+):
     """Set up the Aussie Broadband platform."""
     mock_entry = MockConfigEntry(
         domain=AUSSIE_BROADBAND_DOMAIN,
         data=FAKE_DATA,
-        options={CONF_SERVICES: ["12345678", "87654321"], CONF_SCAN_INTERVAL: 30},
+        options={
+            CONF_SERVICES: ["12345678", "87654321", "23456789", "98765432"],
+        },
     )
     mock_entry.add_to_hass(hass)
 
@@ -50,7 +60,9 @@ async def setup_platform(hass, platforms=[], side_effect=None, usage={}):
         return_value=FAKE_SERVICES,
         side_effect=side_effect,
     ), patch(
-        "aussiebb.asyncio.AussieBB.get_usage", return_value=usage
+        "aussiebb.asyncio.AussieBB.get_usage",
+        return_value=usage,
+        side_effect=usage_effect,
     ):
         await hass.config_entries.async_setup(mock_entry.entry_id)
         await hass.async_block_till_done()
diff --git a/tests/components/aussie_broadband/test_init.py b/tests/components/aussie_broadband/test_init.py
index 9e31aa9b737..9e2e0b7cccc 100644
--- a/tests/components/aussie_broadband/test_init.py
+++ b/tests/components/aussie_broadband/test_init.py
@@ -2,7 +2,7 @@
 from unittest.mock import patch
 
 from aiohttp import ClientConnectionError
-from aussiebb.asyncio import AuthenticationException
+from aussiebb.exceptions import AuthenticationException, UnrecognisedServiceType
 
 from homeassistant import data_entry_flow
 from homeassistant.config_entries import ConfigEntryState
@@ -33,3 +33,9 @@ async def test_net_failure(hass: HomeAssistant) -> None:
     """Test init with a network failure."""
     entry = await setup_platform(hass, side_effect=ClientConnectionError())
     assert entry.state is ConfigEntryState.SETUP_RETRY
+
+
+async def test_service_failure(hass: HomeAssistant) -> None:
+    """Test init with a invalid service."""
+    entry = await setup_platform(hass, usage_effect=UnrecognisedServiceType())
+    assert entry.state is ConfigEntryState.SETUP_RETRY
diff --git a/tests/components/aussie_broadband/test_sensor.py b/tests/components/aussie_broadband/test_sensor.py
index 30fac808a27..c99c52d5c86 100644
--- a/tests/components/aussie_broadband/test_sensor.py
+++ b/tests/components/aussie_broadband/test_sensor.py
@@ -1,5 +1,6 @@
 """Aussie Broadband sensor platform tests."""
 from homeassistant.components.sensor import DOMAIN as SENSOR_DOMAIN
+from homeassistant.const import STATE_UNKNOWN
 
 from .common import setup_platform
 
@@ -24,6 +25,19 @@ MOCK_MOBILE_USAGE = {
     "historical": [],
 }
 
+MOCK_VOIP_USAGE = {
+    "national": {"calls": 1, "cost": 0},
+    "mobile": {"calls": 2, "cost": 0},
+    "international": {"calls": 3, "cost": 0},
+    "sms": {},
+    "internet": {},
+    "voicemail": {"calls": 6, "cost": 0},
+    "other": {"calls": 7, "cost": 0},
+    "daysTotal": 31,
+    "daysRemaining": 30,
+    "historical": [],
+}
+
 
 async def test_nbn_sensor_states(hass):
     """Tests that the sensors are correct."""
@@ -48,3 +62,13 @@ async def test_phone_sensor_states(hass):
     assert hass.states.get("sensor.mobile_data_used").state == "512"
     assert hass.states.get("sensor.mobile_billing_cycle_length").state == "31"
     assert hass.states.get("sensor.mobile_billing_cycle_remaining").state == "30"
+
+
+async def test_voip_sensor_states(hass):
+    """Tests that the sensors are correct."""
+
+    await setup_platform(hass, [SENSOR_DOMAIN], usage=MOCK_VOIP_USAGE)
+
+    assert hass.states.get("sensor.mobile_national_calls").state == "1"
+    assert hass.states.get("sensor.mobile_sms_sent").state == STATE_UNKNOWN
+    assert hass.states.get("sensor.mobile_data_used").state == STATE_UNKNOWN